Q Case 5.5 1. What temptations did the employee compensation system present? 2. If you had been a service advisor, would you have felt comfortable recommending repairs that were not immediately necessary but would be eventually? 3. A public relations expert has said of the Sears debacle: “Don’t make the Sears mistake. When responding to a crisis, tell the public what happened and why. Apologize with no crossed fingers. Then say what you’re going to do to make sure it doesn’t happen again.” What are the ethical standards in this public relations formula? 4. What do you believe creates Sears’ culture? 5. Sears’ stock price and earnings fell. What lesson is there in these consequences? 6. Compute the total costs of the bankruptcy cases to Sears. 7. Are there principles for a credo for, as an example, the mechanics at the auto centers? What about the lawyers who worked for Sears on the bankruptcy issues?